Privacy Policy

Last updated: 25/05/2025

Beluga (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, share, and safeguard your personal information when you visit beluga.au or otherwise interact with us online.

1. Information We Collect

A. Information You Provide Directly

  • Contact forms & lead capture: name, email address, phone number, company name, and any other details you choose to submit when requesting a quote, booking a call, or signing up for newsletters.

B. Information Collected Automatically

  • Device & usage data: IP address, browser type and version, time zone, pages visited, referring/exit pages, and other diagnostic data.

  • Cookies & tracking technologies: small data files stored on your device; we use these to remember your preferences, analyze site traffic, and deliver targeted ads.

2. How We Use Your Information

We use the data we collect to:

  • Respond to your inquiries and fulfil your requests.

  • Send you marketing communications (only if you’ve opted in).

  • Improve and personalise our website and services.

  • Monitor and analyse usage and trends.

  • Measure the effectiveness of our advertising (including Google Ads and other platforms) and to retarget ads to you.

3. Advertising & Lead Generation

We advertise on platforms such as Google Ads, Facebook, LinkedIn, and others. When you click on our ads, these networks may use cookies or similar technologies to track your interaction with our site. We use that information to:

  • Attribute conversions (e.g., form submissions, quote requests) back to specific campaigns.

  • Retarget visitors with relevant ads.

  • Optimise future advertising spend and creative.

You can opt out of most ad-platform tracking by adjusting your ad-preferences in those services or by using your browser’s cookie settings.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service providers (e.g., CRM tools, email platforms, analytics services) strictly to help us operate.

  • Legal authorities if required by law or to protect our rights.

All third parties we work with must agree to keep your data secure and only use it for the purposes we specify.

5. Data Security & Retention

We implement reasonable technical and organisational measures (e.g., encryption, access controls) to protect your data. We retain personal information only as long as necessary to fulfil the purposes above or to comply with legal obligations.

6. Your Rights & Choices

  • Access & correction: You can request a copy of your personal data or ask us to correct inaccuracies.

  • Deletion & portability: You may ask us to delete or export your data.

  • Marketing opt-out: You can unsubscribe from marketing emails at any time by following the link in our messages or contacting us directly.

  • Cookie preferences: Most browsers let you refuse or block cookies; consult your browser settings for instructions.

7. Third-Party Links

Our site may include links to other websites. We are not responsible for their privacy practices—please review their policies before sharing any personal information.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this policy occasionally. When we do, we’ll revise the “Last updated” date at the top. We encourage you to check back periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this policy, please contact us at admin@beluga.au